Using My Benenden Hospital Rewards

About My Benenden Hospital Rewards

What is My Benenden Hospital Rewards?

My Benenden Hospital Rewards is a loyalty programme for self-funding (self-pay) patients of Benenden Hospital. This includes Benenden Health members who are paying for part or all of their treatment.

You can earn points in several ways:

• By booking and paying for a qualifying consultation, treatment, service or diagnostic test or scan at our hospital in Kent
• By referring up to five friends or family members who go on to book and pay for an initial consultation, treatment or service, diagnostic test or scan at our hospital
• By providing a written or video case study about a past experience at Benenden Hospital. Please email [e-mail] for more information

Points can then be converted into a voucher to redeem against a future qualifying consultation, treatment, service or diagnostic test or scan at our Kent private hospital. T&Cs apply.

What are the benefits of My Benenden Hospital Rewards?

• Money off a future qualifying consultation, treatment, service or diagnostic test or scan at our CQC rated Outstanding private hospital in Kent
• The opportunity to earn points by sharing your experience at our hospital or by referring a friend or family member who goes on to book and pay for a qualifying consultation, treatment, service or diagnostic test or scan at our Kent private hospital
• Exclusive offers and discounts which can help top up your points balance

The more points you earn, the more you’ll save. T&Cs apply.

Joining My Benenden Hospital Rewards

How do I join My Benenden Hospital Rewards?

Simply complete our Join Form with your personal details. You’ll receive an email with instructions on how to log in and access your portal.

Please read the My Benenden Hospital Rewards Terms and Conditions.

Who can join My Benenden Hospital Rewards?

If you’re over 18 years old and resident in the UK, you can join My Benenden Hospital Rewards.

You will also need an email address to join the scheme.

Which email address should I use when signing up?

I'm a current or past patient of Benenden Hospital

If you have multiple email addresses, you should register using the same email address we hold on record for you as a patient of Benenden Hospital.

This will be the same email address at which you receive correspondence from us, or which you use to access My Patient Hub.

I'm not currently a patient of Benenden Hospital

Please ensure you use an email address you have access to as you will be emailed an access code to log into your portal.

Earning points with My Benenden Hospital Rewards

How can I start collecting reward points?

You can earn points by:

• Joining My Benenden Hospital Rewards
• Paying for a qualifying consultation, treatment, service or diagnostic test or scan at our Kent private hospital
• Referring up to five friends or family members who go on to book and pay for an initial consultation, treatment or service, diagnostic test or scan at our hospital
• Attending one of our free online talks, or a face-to-face event
• Taking advantage of one of our regular offers
• Providing a case study based on your experience at our hospital. Please contact [e-mail] for more information

Terms and conditions apply.

How many points can I earn?

For each £1 you spend on a qualifying consultation, treatment or service or diagnostic test at our Kent hospital, we'll reward you with one point.

We'll also reward you with 1,000 points (worth £10 off future treatment) for joining and 2,000 points (worth £20 off) when you share a written or video testimonial about your experience at our at our Kent hospital.

You'll also earn 2,000 points for each friend or family member you refer who goes on to book and pay for a qualifying consultation, treatment, service or diagnostic test or scan at at our Kent hospital.

We also offer up to 500 points for attending one of our free online talks or a face-to-face event or for taking advantage of one of our regular offers.

Terms and conditions apply.

Will I receive points for bookings made before I joined?

No, you must join My Benenden Hospital Rewards before booking an eligible consultation, treatment, service, diagnostic test or scan in order for points to be added.

I haven't received my points

For consultations, your reward points will be added up to 72 hours after you've attended your appointment. For procedures, tests and scans, your points will be added within a week post-procedure (except for bank holidays and Christmas closing).

If you haven't received your points after this time, please contact us at [e-mail] from the email you use to log into My Benenden Hospital Rewards.

How do I become a Patient Ambassador?

If you've had a great experience at our Kent hospital, and are happy to share your story with others, we'd love to hear from you. Our patient success stories have inspired others to take charge of their health - and you could too!

And as a thank you, we'll reward you with 2,000 reward points - worth £20 off a future consultation, treatment or service or diagnostic test at our hospital (T&Cs apply).

Please email us at [e-mail] for more information.

What are the benefits of referring a friend or family member?

If you already use My Benenden Hospital Rewards, why not share the Benenden Hospital secret by inviting them to join our loyalty scheme?

They'll earn 1,000 points (equivalent to £10 off a future consultation, treatment or service, test or scan) just for joining and you'll earn 2,000 points (equivalent to £20 off) when they book and pay for their first consultation, treatment or service, test or scan.

How do I refer a friend or family member?

It's easy to refer up to five other people, including friends and family. Please check that you have permission to email them first.

• Log into your My Benenden Hospital Rewards portal
• Scroll to the bottom of the page to the 'Invite your friends' section
• Click on the button to 'Share the Benenden Hospital secret'

You can then either:

• 'Copy link' and email/SMS to your friend or family member or
• Click on 'Send Email' to open up your email client with a pre-populated message which you can then send to your friend or family member
• Your friend or family member should use this link to sign up for My Benenden Hospital Rewards. Terms and conditions apply.

Redeeming points with My Benenden Hospital Rewards

How do I view my points and rewards?

Once you've signed up, you'll receive a welcome email with a link to log into your portal. Simply enter the email address you signed up with, click on 'Request a login code' and you'll receive an email with a six-digit one-time login code.

Enter this code and click on 'Log in'.

If you log out of your portal, you'll need to request a new login code.

If you're unable to login please contact us by email at [e-mail]

What are my points worth?

Every 1,000 points you earn is worth £10 off a future consultation, treatment or service or diagnostic test (T&Cs apply)

How can I redeem my reward points?

Simply log into your portal and click on a redeemable reward. We'll email a voucher code to the email address we have on record, which can then be quoted when you next book and pay for your treatment with us. (T&Cs apply).

What treatments or services are available?

We offer over 250 self-pay treatments and services, including diagnostic tests and scans, delivered by experienced, caring staff in the heart of the Wealden countryside.

How do I book an appointment?

Talk to our Private Patient Team about self-pay treatments, to provide you with a quote or to book an appointment. Please get in touch by calling 01580 363158 (Monday to Friday, 8am-6pm):

Or you can contact us via Livechat or by completing our online enquiry form.

You can also book and pay for an initial consultation for selected services using our online booking tool.

Can I use my voucher code more than once?

When you redeem your voucher off a consultation, treatment or service, diagnostic test or scan, we will deactivate the code. This means you will not be able to use the same voucher code again.

However, once you have enough points, you can generate another voucher code through your portal and redeem this against a consultation, treatment or service, diagnostic test or scan.

Can I use my voucher code to book a consultation online?

My Benenden Hospital Rewards vouchers cannot be used to book a consultation online through the SimplyBook platform. To redeem your voucher against an appointment, please call our Private Patient team on 01580 363158 (Monday to Friday, 8am-6pm).

When do my reward points expire?

Your reward points do not have an expiry date.

How does My Benenden Hospital Rewards use my information?

How is my personal information used?

By joining My Benenden Hospital Rewards, you agree to the collection, use and disclosure of their personal data by Benenden Hospital, My Benenden Hospital Rewards and Piggy.eu. It is recommended that Participants read the Piggy.eu privacy information.

The information held on the Piggy.eu platform is used for the purpose of administering My Benenden Hospital Rewards, including sending emails relating to a your My Benenden Hospital Rewards account (Transactional emails).

You can consent to receive promotional offers (Marketing emails) by ticking the Marketing opt-in box on the Join Form and may opt out of Marketing emails at any time by clicking the Unsubscribe link in any Scheme email. However, we may still contact you about your Account, changes to Terms and Conditions, or important notices relating to your treatment.

For more information, please read our Privacy Policy.

Is my personal information secure?

We take the security of your information as seriously as you do. Find out how we keep your information safe.

My Benenden Hospital Rewards uses the Piggy loyalty scheme platform which has in place organisational and technical measures to keep your data safe. Find out more from Piggy’s Privacy Policy.

How can I change my personal details?

You can update your first name and last name by logging into My Benenden Hospital Rewards and clicking on the Cog/Settings icon to update your profile.

If you are unable to do this, please contact us at [e-mail].

How do I update my email address?

If you've updated the email address we hold for you, for example on My Patient Hub, you'll need to re-register for My Benenden Hospital Rewards and ask us to merge your accounts.

Please contact us by email at [e-mail].

Note: you will not be eligible to receive a new joining bonus.

How can I close my account?

You may opt out of the scheme at any time. If you opt out, you will no longer earn points or be able to redeem your points. You will also forfeit your unused and unexpired points. Deletion of Points is final and cannot be reversed.

To cancel, please contact us at [e-mail].

Last reviewed: 13 November 2025